A four-segment outbound framework, built into the CRM
- Problem
- Outbound went to one broad list, so every firm got the same message whether it was launching a new fund or locked into a competitor.
- Built
- Four segments with their own reason to reach out: new fund launches, operationally complex firms, firms on competing platforms, and expansion within existing clients. I turned each one into HubSpot active lists and property filters so they update on their own.
- Outcome
- Campaigns now start from a segment instead of a spreadsheet, and the same lists feed reporting.